Returns and Exchanges

FOR PHYSICAL STICKERS/STATIONERY

Thank you for purchasing from Ana Jolene! If you are ever unhappy with your purchase, please contact us within 14 days of receiving your item(s) and we will do our best to make things right. We ask that you provide physical proof (ex: pictures) of any damages/defects to the product.

Lastly, Ana Jolene reserves the right to refuse a refund. Returned items must be in unopened/unused condition.

Unfortunately, we cannot refund shipping costs for any returned items. The buyer is responsible for shipping costs for a returned item. Please not that we are also not offering exchanges at the moment.

 

FOR PRINTABLES

Ana Jolene is not responsible for printer issues. All files are intended for INDIVIDUAL use only. They cannot be altered, resold, shared, reproduced, or distributed. This shop is also not responsible for accidental purchase of incorrect items such as the wrong design, wrong size or repurchases of the same item. NO refunds are eligible under these circumstances. It is the buyer's responsibility to make sure they are purchasing the right format, size and design.

DIGITAL FILES ARE NON-REFUNDABLE OR EXCHANGEABLE.